What Foticos Solutions does with the Amazon SP-API

We create and maintain our customers’ product listings on Amazon: ASIN creation, attributes, variations, images and A+ content. The platform publishes the listing the customer approved inside Foticos Solutions and keeps later changes in sync, so the Amazon catalogue and ours never drift apart.

We publish and update the selling price of the customer’s products. We read the current price on Amazon and apply the rules the customer configures — margins, promotions, price per country — so that what the buyer sees always matches what the customer has defined.

For customers selling through Fulfilment by Amazon, we prepare and send inventory to Amazon fulfilment centres and track the status of those shipments. That is how we know what is genuinely available on Amazon and when it needs replenishing.

We handle buyer messaging inside Amazon when a personalised order calls for it: confirming a customisation image or text, flagging a production issue, or answering a question about the delivery. Messages always travel through Amazon’s own channels.

We ask buyers for their review of the product and the service through the mechanisms Amazon provides, within the windows and conditions Amazon sets. We send no communications outside that channel.

We read selling partner account information and performance indicators for the dashboard the customer sees inside Foticos Solutions: account status, active marketplaces and account health metrics.

We download Amazon financial statements — settlements, fees, refunds and adjustments — and reconcile them against the orders we manufactured. The customer gets the real margin of each order and books that agree with what Amazon actually settled.

The core of the platform. We pull orders as soon as they are placed, turn them into manufacturing jobs, follow their status through production, and keep available stock on Amazon aligned with the factory’s real capacity.

For customers who are brand owners, we retrieve their brand’s Amazon Brand Analytics reports and turn them into demand, catalogue and competition analysis. Given its importance we explain it in full on a page of its own.

When we manufacture and ship the order ourselves, we generate the label with the buyer’s delivery details and the parcel leaves our factory for their address. Those personal details are used solely to produce and deliver that order.

We issue order invoices in line with the tax rules of the destination country and make them available to the buyer and to the customer.

We calculate the sales tax due on each order according to the country of sale and of delivery, and remit it in line with the applicable rules.